Privacy Policy

Last Updated: September 23, 2026

At Next Steps Coaching, your privacy matters.

We understand that reaching out for coaching can be a personal step. Whether you’re exploring our services, requesting a discovery call, or working with us as a coaching client, we are committed to handling your personal information with care and respect.

This Privacy Policy explains how Next Steps Coaching LLC (“Next Steps Coaching,” “we,” “our,” or “us”) collects, uses, and protects information through our website, nxtstepscoach.com, and related online services.
 

Information We Collect 

When you visit our website or contact us, we may collect information you voluntarily provide, including:

• Your name and email address
• Your phone number, if provided
• Information submitted through our contact or discovery call request forms
• Information you choose to share when inquiring about coaching services
• Information necessary for scheduling, providing, and processing payment for coaching sessions

We may also collect certain information automatically when you visit our website, such as your browser type, device information, approximate geographic location, pages visited, and interactions with our website.

We encourage visitors not to submit detailed or highly sensitive personal information through general website contact forms.
 

How We Use Your Information

We use the information we collect to:

• Respond to questions and coaching inquiries
• Schedule discovery calls and coaching sessions
• Communicate with current and prospective clients
• Provide requested coaching services
• Process payments and maintain appropriate business records
• Understand how visitors use our website
• Improve our website and services
• Comply with applicable legal obligations

We use personal information for legitimate business purposes related to providing and improving Next Steps Coaching services.

If we introduce an email newsletter or downloadable resources, we will explain how the information submitted through those forms will be used and provide an appropriate way to unsubscribe from marketing emails.

Google Analytics and Cookies

Our website uses Google Analytics to help us understand how visitors find and interact with our website.

Google Analytics may collect information such as pages visited, time spent on the website, device type, general geographic location, and website traffic sources.

This information helps us understand which resources are useful to visitors and how we can improve their experience.

Google Analytics uses cookies and similar technologies to collect website usage information.

Our website provides a cookie consent banner through which visitors can manage applicable cookie preferences. You can manage or disable cookies through your browser settings. You can also learn more about how Google uses information collected from websites that use its services at:

https://policies.google.com/privacy/partners

Third-Party Services

Next Steps Coaching uses third-party services to operate our website and provide virtual coaching.

These may include:

Google Forms: Used to receive discovery call requests and other information submitted voluntarily through our forms.

Google Calendar and Google Meet: Used to coordinate and conduct virtual coaching sessions.

Stripe: Used to securely process payments for coaching services. Payment information submitted through Stripe is processed according to Stripe’s privacy and security practices.

Google Analytics: Used to understand website traffic and improve our website.

IONOS and WordPress: Used to host, manage, and operate our website.

These third-party providers may process information according to their own privacy policies.

We encourage visitors to review the privacy policies of any third-party services they use.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted service providers when necessary to operate our business, process payments, schedule sessions, or provide requested services.

We may also disclose information when required by applicable law or legal process.

We do not share information submitted through coaching inquiries for unrelated marketing purposes without an appropriate basis or permission.

Coaching Confidentiality and Session Recordings and Note taking

We recognize that coaching conversations may involve personal and sensitive topics.

Information shared within a coaching relationship is handled according to our Coaching Agreement and Informed Consent, including the confidentiality provisions and limitations described in those documents.

Coaching is not psychotherapy, medical treatment, or a substitute for licensed mental health care.

Our website Privacy Policy does not replace the separate agreements provided to coaching clients.

Coaching sessions may be recorded only with the appropriate permission of the parcipitants. If session is to be recorded or notes are taken, the purpose and handling of the recording and notes will be explained before recording begins.

Data Security

We take reasonable steps to protect the personal information entrusted to us, including using established third-party platforms and limiting access to information needed for business operations.

However, no website, electronic communication, or online storage system can be guaranteed to be completely secure.

We encourage visitors to use discretion when submitting personal information online.

How Long We Keep Information

We retain personal information for as long as reasonably necessary to respond to inquiries, provide coaching services, maintain appropriate business records, resolve disputes, and meet applicable legal obligations.

Information that is no longer needed will be deleted or otherwise handled in accordance with our applicable retention practices.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information you have provided, subject to applicable legal and recordkeeping requirements.

You may also adjust your browser settings to manage cookies or limit certain website tracking technologies.

To make a privacy-related request, please contact us using the information below.

Children’s Privacy

Next Steps Coaching’s website and individual coaching services are intended for adults age 18 and older.

We do not knowingly collect personal information directly from children under the age of 13 through our website.

If you believe a child has submitted personal information to us, please contact us so we can review and address the situation.

Changes to This Privacy Policy

We may update this Privacy Policy as our business practices, website features, or applicable requirements change.

Any updates will be posted on this page with a revised “Last Updated” date.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Next Steps Coaching LLC

New Jersey, United States

Website: https://www.nxtstepscoach.com

Email: Rochelle@nxtstepscoach.com